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Name of Shop: Serious Cigars
Date Visited: 6/15/09
Street Address: 6608 FM 1960 W
Phone Number: 281-397-9800
Hours of Operation: M-Sat 10am-9pm / Sun 11am-6pm
Located on a very busy road in north Houston. Convenient for those on the North side of town, but traffic can be difficult on Saturdays and other busy times.
I’ve never had great customer service at Serious Cigars, but then again I know what I’m looking for. If I was a novice I might have been put off by the staff’s lack of enthusiasm. On the other hand, the service is not bad, and is always professional.
Is there anything higher than “exceptional” for this category? Serious Cigars does alot of web business, so they keep a large amount of cigars in stock. And their selection is the best in Houston, hands down. Prices are okay- not too high but not a bargain either. If you are looking for a hard to find cigar, this would be the place to go. It’s like being in a candy store every time I go into their humidor.
Lounge: Above Average
Serious Cigars has a large lounge in the middle of the store with a large TV and lots of comfortable leather chairs. Very relaxing and a great place to sit and watch a ball game. Drinks are available, I believe- although I’ve never had one while in the shop. The only bad thing about big comfy leather chairs is that it’s difficult to speak to more than one person at a time. So not a good spot for a round table discussion.
Overall Opinion: Above Average
I will definitely return to Serious Cigars as they are professional, have the best selection in town, and every year the owner throws the best Holiday party with lots of free food and drinks, outstanding box specials, and tons of door prizes. I have to be honest and say I’ve won a few nice door prizes, so I hope my opinion is not upwardly skewed just because I’ve won so much stuff there :). But this is definitely the cigar store you don’t want to miss during your visit to Houston.