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Name of Shop: Holts Cigar Company
Date Visited: 09/14/09
Street Address: 1522 Walnut Street
Phone Number: 215-732-8500
Hours of Operation:
- Monday thru Friday: 9:00am – 8:00pm EST
- Saturday: 10am – 6pm EST
- Closed Sundays
Holts Cigar Company has a magnificent location in the heart of Center City Philadelphia. They chose a perfect location to setup their business because of streets surrounding the shop. They’re highly trafficked and full of business people. Not only do business workers go there, but college students get to their center city location just as easily via public transportation. It’s easy to access, easy to find, and perfect for the cigar enthusiast and the likes.
Staff members of Holts Cigar Company are required to be knowledgeable. The moment I walk in their store and see a staff worker lighting up a stogie, I breathe a sigh of confidence. I’ve been in a few shops where workers don’t know a punch cut from a straight scissor cut. Holt’s employee’s are beyond polite and are extremely friendly. The moment you walk into their place of business, they ask if they can assist you with anything. If they don’t have something you’re looking for, they can order it for you. If you purchase a humidor from them, not only will they walk you through the lineup and help you find the one that fits you best, but after purchasing it, they give you information regarding how to get it started and maintained. If you ever have any questions, they give you their business card and are willing to assist you via phone if necessary. They’re very courteous and respectful individuals. I can’t recommend this shop enough simply because of their staff.
Stock: Above Average
The cigar selection at Holts is pretty impeccable. They carry a very wide array of cigars as well as pipe tobaccos, lighters, cutters, etc. All of their cigars are stored in the large walk-in humidor room in the back of the store and I have never seen any signs of cigars being kept in poor condition. All of their cigar collection is top-notch and appears to be very well maintained. Pricing-wise, you get what you pay for. Despite the store being a physical location and you’re walking out with the products you purchase, you expect to pay a bit more than the stores online counterparts, however it’s very reasonable and definitely worth the money. There’s one other local store called “Black Cat Cigar” that from my experiences, is extremely lackluster and a joke in comparison to Holt’s. Holt’s prices seem to be very reasonable and fair in the appropriate range for a cigar shop located in Center City Philadelphia.
Lounge: Above Average
The lounge at Holts is located in the room behind the walk-in humidor. They offer a smaller cigar lounge that has a few couches and is relatively comfortable. There are always people in the lounge and they all seem relatively friendly from my experiences. The lounge itself is clean and certainly well kept. I love that I can walk right into the store while smoking a stogie and head straight back to the lounge without worry or hassle. Maybe purchase a few cigars after I’m done and get an awesome customer service experience each time.
Overall Opinion: Exceptional
I have always been thrilled to shop at Holt’s Cigar Company. They’re incredibly friendly and polite to all of their customers. Whether you need to pick up one cigar for a friend’s birthday or want to purchase ten boxes, Holt’s is willing to accommodate your visit and will help you as much as humanly possible to ensure your shopping experience goes smoothly. Staff members at Holts are just so reminiscent of family members that it’s difficult to really not strike up a conversation with them and really have a magnificent experience while at the shop. I highly recommend that if you’re ever in the Philly area you check them out and at least stop in and say hello to the staff. Holt’s is the cigar shop I visit on a regular basis and will continue to be the shop I visit.